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| > 100% Satisfaction guaranteed |
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Korea Flowr Mall is deliver your valuable mind with best, perfect in time with over 1,200 flower shops(In korea) and 300 HQ to abroad nations experience our excellent service. We do our best for customer satisfaction
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| > Delivery address |
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You must complete all the address fields when entering your order, including the recipient phone number.
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| > Delivery times |
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In most countries within 1-2 days delivery will be completed.. In most cases we do not deliver on Sundays.
A morning delivery will be guaranteed only if the order was placed at least one day in advance.
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| > Special occasions and local holidays |
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In general for special occasions the cut off times are adjusted to be at least 3 to 5 days earlier.
We will always accept your orders, and in most cases be able to process them on time.
However, we cannot guarantee last minute orders for special occasions, and we will make the delivery at the earliest possible date.
For special occasions we are unable to guarantee morning or afternoon delivery.
※ Special occasions : Valentine’s Day, Mother’s Day, Christmas and New Year, Local Holidays
Please order at least 5 days in advance and in general, orders to be delivered for Mother’s Day (Sunday) are delivered the day before, (Saturday). For last minute orders we may deliver the following Monday or Tuesday.
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| > Products and images |
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Products only contain the items listed in the product description.
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| > Substitution policy |
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Roses will never be substituted with other flowers or floral products without requesting your confirmation first. Flower arrangements are unique and handmade, so no two are ever identical. Every effort is made to fulfil your order as closely as possible to the product photos and descriptions. In some cases, local florists may not have some items in stock and careful substitutions of equal or greater value will automatically be made. We will always maintain the value and concept of the chosen product.
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| > Currency |
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Orders will always be charged in USD.
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| > Hospitals, hotels and company deliveries |
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Orders to hospitals, hotels or company addresses are not guaranteed, but in most cases arrive as requested. Please indicate the name and telephone number of the hospital, hotel or company. In the case of hospitals we also need the recipient’s ward and room number.
www.koreaflowermall.com will send your bouquet in accordance with the facilities procedures, and cannot be held liable if these procedures prevent successfull delivery, but our local florist will always attempt to do so. You should note that many hospitals do not permit florists to deliver bouquets personally to individual rooms, and that most ICUs do not permit flowers. Please check with the hospital before placing your order. koreaflowermall.com cannot issue refunds if the delivery failed due to any of the above.
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| > Cancellation policy |
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In the case that you want to cancel an order, you will be given a full refund if you have given us a minimum of 5 days notice before the delivery date.
If notice of cancelation arrives less than 5 days before the delivery date you will only be given a refund minus 10 USD.
If notice is given less than 24 hours before the delivery date no refund will be given.
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| > Duplicated order |
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If you placed 2 or more identical orders you will receive a full refund(or will be cancel credit card payment) for the duplicated order, provided that the local florist does not make and deliver the item.
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| > Change in order details |
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Only you can change by our E-Mail(sales@koreaflowermall.com). You can find order details via Delivery Confirm menu(or My account menu). Delivery Confirm (or My account) are supplied on every order. Change in order details are only guaranteed if made 3 days before the delivery date.
If you have given the wrong delivery information we cannot offer guaranteed delivery. In some cases we will be able to deliver to a new address free of charge, but this depends on the location of the new address and the expenses incurred by the local florist. In certain cases there may be extra charges.
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| > Price increase request |
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In some rare cases we may be forced to contact you and request a price increase to successfully deliver the flowers. Working with local florists is a huge advantage with quality and timing; however, it does mean that on rare occasions our local florist may be subject to certain restrictions. In all cases we will attempt to contact you and confirm if you wish to add the requested price increase to the order or cancel the order. If the order is canceled you will receive a full refund.
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| > Payment by credit card |
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When you are successful credit card payment, we will be taking delivery.
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| > Complaints |
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Any possible complaint should always be accompanied with your order number, sender information, recipient information and digital photos clearly showing the product and time of delivery.
All complaints must be made as soon as possible after the delivery date, and up to a maximum of 15 days. This is very important to allow us to investigate the complaint correctly with the local florists. After this date complaints cannot be investigated.
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